Refund Policy

Thank you for choosing Maximize for your savings and rewards needs. We aim to ensure that your experience with us exceeds expectations. However, if there’s an issue with your purchase, we’re here to help!

• 1. Interpretation and Definitions

  To ensure transparency, we’ve outlined some key definitions below:

• 2. Interpretation

  The words highlighted or capitalized in this policy hold specific meanings defined under the following conditions, applicable regardless of their singular or plural usage.

• 3. Definitions

  • 3.1.Application or App:Refers to the software program provided by Maximize, which you can download on any electronic device.
  • 3.2.Company:(referred to as either "the Company", "We", "Us," or "Our" in this Agreement): Refers to Maximize Pay Solutions Private Limited.
  • 3.3.Service:Refers to the Application or the Website or both.
  • 3.4.Website:Refers to Maximize, accessible from www.maximize.money.
  • 3.5.You:Refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• 4. Order Cancellation and Refunds

  • 4.1.General Rule:Refunds for purchases made on Maximize are governed by the refund policies of the brands associated with the gift cards or services provided by Maximize.
  • 4.2.No Cancellation After Delivery:Once a gift card or service has been successfully delivered to you, no cancellations or refunds will be accepted, unless: - The gift card code is invalid or not working at the time of redemption. - There is a confirmed issue from the brand's end regarding redemption.
  • 4.3.Refund or Replacement:If a valid issue is verified: - We will either provide a replacement gift card, or - Issue a refund to the original payment method.
  • 4.4.Evidence Submission:To report a refund issue, please email support@maximize.money with the following: - Order ID - Gift Card Code Details - A detailed description of the issue - Any applicable screenshots showing the redemption error
  • 4.5.Verification Process:Our team will coordinate with the brand to verify the issue. Resolution depends on the third-party brand’s investigation and timelines.
  • 4.6.Refund Processing Timelines:Upon confirmation: - Refunds or replacements will be processed within 3 business days. - Once issued, refunds may take 5-7 working days to reflect in your original payment method, depending on your bank or payment provider.
  • 4.7.Maximum Refund Time Limit:Our maximum refund Turn-Around-Time (TAT) is 10 working days from the date of your refund request. If 10 working days have passed without resolution, unfortunately, we may not be able to offer a refund.
  • 4.8.Platform Discretion:In some cases, the option of refund or replacement will be solely at Maximize’s discretion in alignment with brand policies.
• 5. Response Times

  • 5.1.Acknowledgment:Our internal response TAT (Turn-Around-Time) for acknowledging your request is 48 hours.
  • 5.2.Full Resolution:Full resolution time may vary depending on third-party involvement.
• 6. Changes to Policy

  This Refund Policy is subject to change without prior notice. We encourage you to review this page periodically for any updates or changes.

• 7. Contact Us

  If you have any questions about our Returns and Refunds Policy, please feel free to reach out: Email: support@maximize.money