Refund Policy

Thank you for choosing Maximize for your savings and rewards needs. We aim to ensure that your experience with us exceeds expectations. However, if there’s an issue with your purchase, we’re here to help!

• 1. Interpretation and Definitions

  To ensure transparency, we’ve outlined some key definitions below:

• 2. Interpretation

  The words highlighted or capitalized in this policy hold specific meanings defined under the following conditions, applicable regardless of their singular or plural usage.

• 3. Definitions

  • 3.1.Application or App:Refers to the software program provided by Maximize, which you can download on any electronic device.
  • 3.2.Company:(referred to as either "the Company", "We", "Us," or "Our" in this Agreement): Refers to Maximize Pay Solutions Private Limited.
  • 3.3.Service:Refers to the Application or the Website or both.
  • 3.4.Website:Refers to Maximize, accessible from www.maximize.money.
  • 3.5.You:Refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• 4. Order Cancellation and Refunds

  • 4.1.General Rule:Refunds for purchases made on Maximize are governed by the refund policies of the brands associated with the gift cards or services provided by Maximize.
  • 4.2.No Cancellation After Delivery:Once a gift card or service has been successfully delivered to you, no cancellations or refunds will be accepted, unless: - The gift card code is invalid or not working at the time of redemption. - There is a confirmed issue from the brand's end regarding redemption.
  • 4.3.Refund or Replacement:At Maximize, we strive to ensure a seamless gifting experience. In the rare event of a valid and verified issue with your gift card—such as non-delivery, invalid code, or non-redeemability - we will take corrective action by either:

    • Issuing a replacement gift card, or

    • Providing a refund to the original mode of payment (wherever applicable).
    Resolution Timelines: Please note that resolution timelines are subject to the response time of the underlying brand or issuing partner. Most resolutions are completed within 7 - 10 working days, though in exceptional circumstances, it may take longer.
    
    Disclaimer: Maximize acts solely as a facilitator of gift card purchases and does not issue or manage the gift cards themselves. Accordingly, any delay in resolution, redemption issues, or final decision on refunds or reissuance rests with the brand or issuer. Maximize shall not be held liable for delays caused due to brand-side validation or processing.
    
    We appreciate your patience as we work closely with our partners to resolve your issue at the earliest. Your trust is important to us, and we assure you that every case is handled with priority and diligence.
  • 4.4.Refund Deductions and Adjustments:In the event that a transaction, order, or request completed on Maximize is cancelled - whether by the user, merchant, or due to any operational, technical, or compliance-related reason - any refund processed by Maximize shall be subject to applicable deductions. Such deductions may include, but are not limited to, Goods and Services Tax (GST), payment gateway fees, processing charges, and any other surcharges or transaction costs incurred by Maximize or its partners in the course of initiating or reversing the transaction.
    
    Maximize reserves the right to determine the applicable deductions at its sole discretion, based on the nature of the transaction and the mode of payment originally used. The refunded amount, after applicable deductions, shall be credited back to the original source of payment within the timelines prescribed under applicable law or as may be operationally feasible.
    
    For avoidance of doubt, users acknowledge and agree that:

    • Issuing a replacement gift card, or

    • Providing a refund to the original mode of payment (wherever applicable).
  • 4.5.Evidence Submission:To report a refund issue, please email [email protected] with the following: - Order ID - Gift Card Code Details - A detailed description of the issue - Any applicable screenshots showing the redemption error
  • 4.6.Verification Process:Our team will coordinate with the brand to verify the issue. Resolution depends on the third-party brand’s investigation and timelines.
  • 4.7.Refund Processing Timelines:Upon confirmation: - Refunds or replacements will be processed within 3 business days. - Once issued, refunds may take 5-7 working days to reflect in your original payment method, depending on your bank or payment provider.
  • 4.8.Maximum Refund Time Limit:Our maximum refund Turn-Around-Time (TAT) is 10 working days from the date of your refund request. If 10 working days have passed without resolution, unfortunately, we may not be able to offer a refund.
  • 4.9.Platform Discretion:In some cases, the option of refund or replacement will be solely at Maximize’s discretion in alignment with brand policies.
• 5. Response Times

  • 5.1.Acknowledgment:Our internal response TAT (Turn-Around-Time) for acknowledging your request is 48 hours.
  • 5.2.Full Resolution:Full resolution time may vary depending on third-party involvement.
• 6. Changes to Policy

  This Refund Policy is subject to change without prior notice. We encourage you to review this page periodically for any updates or changes.

• 7. Contact Us

  If you have any questions about our Returns and Refunds Policy, please feel free to reach out: Email: [email protected]